Nexus Service OS
Your customers. Their machines. Your service team.
Smart customer and technician management for industrial assembly and service teams. Every customer with their machines, components and documents in one system, and every technician has everything at hand on the job.
Service OSEXAMPLE VIEW
EXAMPLE VIEW
Who it is for
For teams that work at the customer’s site.
Service OS is for everyone who installs, maintains and repairs other companies’ machines.
Maintenance and troubleshooting for many customers.
Installation and commissioning at the end customer.
External maintenance for industrial plants.
In-house service for shipped machines.
Benefits
Every job prepared. All knowledge kept.
Less searching, fewer callbacks, fewer second visits. More time for the actual work.
All customers at a glance
Every customer with their machines, components and documents. No digging through folders and emails.
Everything at hand on site
The technician opens the customer’s machine on their phone: schematics, history, spare parts and AI search are right there.
Clear task assignment
Assign jobs, tickets and maintenance to the right technicians. Everyone sees what is due today.
Knowledge stays in the team
Every work report is saved with the customer’s machine. The next colleague benefits, even if the first one has left.
The right spare part, first time
Part numbers and quantities are stored with the component. The request goes to the manufacturer in one click.
Clean records
Work reports and the activity log document every job for your customer.
How a job runs
From job to report in one system.
No switching between Excel, email and paper. The data stays with the customer’s machine.
Customer and machine
Create the customer, add machines and components, or import them from a product passport in one click.
Assign the task
Fault, maintenance or installation as a task for the right technician.
On site
Open the machine on the phone. Schematic, history, spare parts and AI search are all there.
Report
Work report directly on the machine. The knowledge is ready for the next job.
Features
Maintenance and customer management in one system.
Everything your team needs at the machine, and everything you need to look after your customers.
At the machine
- Machines, assemblies and components
- Tickets and task assignment
- Maintenance planning
- Stock and spare parts
- Documents and knowledge base
- AI search across field experience
- Work report and shift handover
- Activity log
- QR code on the component (NFC-ready)
For your customers
Customer management
Create and select customers. Each customer has their own machines, components and documents, cleanly separated.
- Create and select customers
- Machines and components per customer
- Documents and schematics per customer
- Jobs per customer and technician
- Product passports into the customer’s machine in one click
Pricing
One base price. Extend as you grow.
All prices per month, excl. VAT. Annual payment: 2 months free.
incl. 1 manager + 3 technicians
per additional manager or technician
several sites or large teams
Let’s talk about your machines.
Request a call by email or phone. In 30 minutes we’ll show you Nexus using an example from your daily work.